Last updated: June 2026
Buyers may request cancellation before supplier dispatch or when the order has not entered an irreversible fulfilment stage. Once goods are dispatched or customized against a confirmed business requirement, automatic cancellation may no longer be available.
In rare cases, suppliers may cancel due to stock mismatch, quality rejection before dispatch, compliance checks, or operational constraints. Where payment has already been captured, eligible refund processing is initiated against the affected order amount.
Refunds are typically issued when an order is canceled before fulfilment, when TradeTrust approves a valid return or dispute, or when payment was collected but the order cannot be completed. Refundability may depend on dispatch status, product condition, and documented order events.
Once approved, refunds are processed back to the original payment source or adjusted through the relevant settlement path. Banking timelines can vary by payment method and issuer. TradeTrust may share status updates through order notifications or support communication.
Certain charges, including finalized logistics, handling, or service components, may be treated separately depending on the order stage and resolution outcome. Where applicable, the order or invoice view will reflect such distinctions transparently.
Use the order detail workflow to raise an issue where available, or reach us through Contact Us or Feedback & Grievance. Please include the order ID and relevant evidence for faster review.
