Support

Frequently asked questions

Quick answers for registration, verification, sourcing, supplier onboarding, payments, and TradeTrust support workflows.

How do I create a TradeTrust account?

Use the registration page to verify your email, verify your WhatsApp mobile number if opted in, create a secure password, and select whether you are joining as a purchaser or supplier.

Create account

Why does TradeTrust ask for email and WhatsApp verification?

Verification protects accounts from wrong contact details and helps TradeTrust deliver OTPs, order alerts, supplier updates, and support communication to the correct person.

Start verification

What does a Verified Supplier badge mean?

Supplier onboarding includes business and GSTIN checks, and the public badge is enabled only after TradeTrust review. The badge is an identity and onboarding signal; it is not a guarantee of product quality, inventory, delivery performance, or a risk-free transaction.

Read verification standards

Is GSTIN required during registration?

No. You can create a purchaser or supplier account first and add GST details later. Verified GST and transaction details are required before the first order; suppliers must also pass TradeTrust review before a Verified Supplier badge can appear.

Create business account

What can suppliers do after onboarding?

Suppliers can maintain product listings, manage inventory, receive orders, respond to RFQ workflows, share their store, and track operational tasks from the supplier console.

Explore suppliers

How does TradeTrust help purchasers?

Purchasers can search inventory, compare supplier stores, create RFQs, add products to cart, use structured checkout, and track orders with invoice-ready lifecycle visibility.

Browse products

How does TradeTrust mark a review as verified?

A product review can be submitted only by an eligible signed-in purchaser after the relevant TradeTrust order is delivered. Verified Purchase describes that order link; the review remains the customer’s own opinion.

Read trust standards

How do referral rewards work?

Referral rewards are designed around real commerce, not fake registrations. Eligibility is based on qualifying paid transactions and current TradeTrust referral policy.

Growth network

How can I contact TradeTrust support?

Use Contact for direct help and Feedback & Grievance for issue reporting. Keep order ID, invoice number, payment provider, and screenshots ready when relevant.

Contact support