Support

Frequently asked questions

Quick answers for registration, verification, sourcing, supplier onboarding, payments, and TradeTrust support workflows.

How do I create a TradeTrust account?

Use the registration page to verify your email, verify your WhatsApp mobile number if opted in, create a secure password, and select whether you are joining as a purchaser or supplier.

Create account

Why does TradeTrust ask for email and WhatsApp verification?

Verification protects accounts from wrong contact details and helps TradeTrust deliver OTPs, order alerts, supplier updates, and support communication to the correct person.

Start verification

Is GSTIN required during registration?

GSTIN is mandatory for supplier onboarding so business identity, invoice details, and supplier trust signals stay clean. Purchasers can optionally add GSTIN when they need business billing continuity.

Register as supplier

What can suppliers do after onboarding?

Suppliers can maintain product listings, manage inventory, receive orders, respond to RFQ workflows, share their store, and track operational tasks from the supplier console.

Explore suppliers

How does TradeTrust help purchasers?

Purchasers can search inventory, compare supplier stores, create RFQs, add products to cart, use secure checkout, and track orders with invoice-ready lifecycle visibility.

Browse products

How do referral rewards work?

Referral rewards are designed around real commerce, not fake registrations. Eligibility is based on qualifying paid transactions and current TradeTrust referral policy.

Growth network

How can I contact TradeTrust support?

Use Contact for direct help and Feedback & Grievance for issue reporting. Keep order ID, invoice number, payment provider, and screenshots ready when relevant.

Contact support