Last updated: June 2026
TradeTrust supports B2B order execution and shipping visibility across supplier and purchaser workflows. Dispatch timing, transport method, and shipment readiness may vary by product type, parceling requirements, and supplier operations.
When available, shipment references such as parcel counts, LR number, or AWB number are shown in the order timeline or invoice surfaces. These references help buyers and suppliers reconcile dispatch events and delivery progress.
Freight may be handled separately depending on order configuration, logistics arrangement, or supplier workflow. Where freight is estimated, finalized, or billed outside the primary item payable, TradeTrust surfaces that distinction explicitly in the order or invoice experience.
Exchanges or replacements may be reviewed in cases such as verified quality issues, dispatch mismatch, or materially incorrect fulfilment. Approval depends on order history, evidence submitted, supplier response, and the stage of fulfilment.
Buyers should review delivery details, contact information, and receiving readiness carefully. Suppliers are expected to maintain accurate dispatch communication and provide shipment references where operationally applicable.
For shipment issues, exchange review, or logistics clarification, use Contact Us or Feedback & Grievance. Including the order ID, shipment reference, and a concise issue summary will help us resolve the case faster.
